Privacy Policy

Last updated: October 2025

At The Thriving Mum Hub, your privacy matters to us.
This policy explains what personal information we collect, how we use it, and how we keep it safe — whether you’re visiting our website, joining the membership, or attending a class.

If you have any questions, please reach out to jess@thethrivingmumhub.co.uk.

1. Who We Are

The Thriving Mum Hub
Based in Monymusk, Aberdeenshire, United Kingdom
Website: www.thethrivingmumhub.co.uk
Email: jess@thethrivingmumhub.co.uk

Jess runs The Thriving Mum Hub — a membership community supporting mums with movement, play, and food. We provide both online and in-person content, including recipes, workouts, and wellbeing resources.

2. The Information We Collect

We collect only what’s needed to deliver our services effectively. This may include:

When you join the membership or purchase something:

  • Name

  • Email address

  • Payment information (processed securely by Stripe or PayPal)

  • Account login details (if applicable)

When you interact with the website:

  • IP address and browser information (via cookies and analytics tools)

  • Any information you submit via forms (such as contact or sign-up forms)

When you attend a class or event:

  • Your name and contact details

  • Any relevant health information you choose to share for safety reasons

We don’t collect unnecessary data, and we’ll never sell your information to anyone.

3. How We Use Your Information

We use your information to:

  • Manage your membership and deliver content

  • Process payments securely

  • Email you updates about your membership, classes, or new content

  • Improve our website and services

  • Respond to your questions and customer service requests

  • Comply with legal and accounting obligations

We may also occasionally send you helpful updates, resources, or offers — but only if you’ve opted in. You can unsubscribe at any time.

4. How We Store and Protect Your Data

Your privacy and security are important to us.

We store personal data on secure, password-protected systems and take reasonable precautions to prevent unauthorised access, alteration, or loss.

Payment details are never stored by us directly — all transactions are processed via Stripe or PayPal, which meet strict PCI-DSS security standards.

If you contact us via email, we’ll store your message in our inbox only for as long as necessary to handle your enquiry.

5. Sharing Your Information

We only share your data when it’s absolutely necessary to provide our services, such as:

  • Payment processors (Stripe, PayPal)

  • Email providers (to send updates or newsletters)

  • Website hosting and analytics tools

All of these services comply with GDPR and only process your data on our behalf.

We’ll never sell, trade, or rent your personal information.

6. Cookies & Website Analytics

Our website uses cookies and basic analytics (such as Google Analytics) to understand how visitors use the site and to improve your experience.

Cookies are small files stored on your device that help with things like:

  • Remembering login details

  • Tracking which pages are most popular

  • Improving performance and usability

You can disable cookies at any time in your browser settings, but some parts of the site may not work properly if you do.

7. Your Rights

Under UK data protection law, you have the right to:

  • Access the personal information we hold about you

  • Correct any inaccurate information

  • Request deletion of your data (“the right to be forgotten”)

  • Withdraw consent to marketing emails

  • Complain to the Information Commissioner’s Office (ICO) if you believe your data hasn’t been handled correctly

To exercise any of these rights, simply email jess@thethrivingmumhub.co.uk.

8. How Long We Keep Your Information

We only keep your data for as long as necessary to fulfil the purpose it was collected for — such as maintaining your membership or providing support.

After that, your data is securely deleted or anonymised.

9. Children’s Privacy

The Thriving Mum Hub is designed for adults (parents and caregivers), not children. We do not knowingly collect data from anyone under 18.

10. Links to Other Websites

Our website and downloads may include links to other resources. Please note that we’re not responsible for the privacy practices or content of other sites — always check their privacy policies before sharing your data.

11. Updates to This Policy

We may update this Privacy Policy occasionally to reflect new laws, services, or technology.
The latest version will always be available on our website, and we’ll notify members if any major changes are made.

12. Contact Us

If you have any questions about this policy or how your information is handled, please get in touch:

📧 Email: jess@thethrivingmumhub.co.uk
🌐 Website: www.thethrivingmumhub.co.uk
📍 Location: Monymusk, Aberdeenshire, United Kingdom